*(“Personal Information” means ANY information by which you can be identified, such as your name, mailing address, email address, telephone number, pictures, etc.)
NCIS will not access any personal identifying or financial information within the customer’s computer, which is outside the scope of the repair without the customer’s prior knowledge and consent.
NCIS will only preform a repair on a computer that is legally owned by the customer. Only those computers presented to the NCIS by authorities with the appropriate legal order will examined without the customer’s express consent. NCIS reserves the right to reject any computer repair whose ownership is suspect. If NCIS suspects a computer brought in for repair is stolen property, it is NCIS’s legal responsibility to report this suspicion to the appropriate authorirites.
NCIS employees will never copy any personal information, software or files which are outside the scope of the repair without the customer’s prior knowledge and consent. All backups of personal information, software or files that are made in the duration of the repair are destroyed before the customer’s computer is returned to the customer, unless otherwise directed by the customer. In the event that the customer directs NCIS to back up certain information, only those folders to which the NCIS technician is specifically directed will be backed up. NCIS will never, under any circumstance, search customer file folders to find a specific file or file type. To protect both the customer’s privacy and NCIS’s legal responsibility, NCIS relies upon the customer to direct the technician to the exact folder the customer wishes to be backed up.